If you’ve ever wondered what happens when you call 988, you’re not alone.
Many people hesitate to reach out because they don’t know what will happen after they do. Who will answer? What questions will they ask? Will they connect you with additional support?
The good news is that contacting 988 is often much simpler than people expect.
Not knowing what to expect shouldn’t keep anyone from asking for help. Here’s what happens when you call 988.
What Happens When You Call 988?
Although every conversation is unique, here’s what typicall happen when you call 988.
You’ll connect with a trained crisis counselor.
When you call, text, or chat 988, you’ll be connected with a trained crisis counselor. Their role is to listen without judgment, understand what’s happening, and help you feel supported.
They’ll ask a few questions.
Your counselor may ask how you’re feeling, what led you to reach out, and whether you’re safe. These questions help them understand your situation so they can provide the support that’s right for you.
Together, you’ll determine the next step.
Many conversations end with emotional support and a plan for moving forward. If additional support is needed, your counselor will help connect you with resources or services that best fit your situation.
Here’s an example of how one conversation with 988 connected someone with the support they needed.
Jim’s Story
Jim* had been in recovery but recently started drinking again. Knowing he needed help, he contacted 988.
Emily answered.
She listened as Jim shared what he was experiencing and helped him explore his options. During their conversation, Emily shared that she was also in recovery. That connection helped Jim feel understood and gave him the confidence to accept additional support.
Together, they decided Mobile Crisis was the best next step. Jim was transported to RSI Crisis Center at Wyandot Center, where he could receive immediate care.
When Jim arrived, Emily was there waiting to welcome him.
Looking back on that day, Emily shared:
“I was beyond pleased that he made the decision that day to help himself. It was a privilege to get to be a part of it.”
Jim’s experience shows how one conversation can connect someone with the support they need.
Common Questions About 988
Is 988 only for suicide?
No. While 988 plays an important role in suicide prevention, people also contact 988 for emotional distress, mental health concerns, substance use, or because they’re worried about someone they care about.
Will police automatically respond if I contact 988?
No. Most people receive support directly from a trained crisis counselor by phone, text, or chat. Emergency services are only involved if there is an immediate risk to someone’s safety and no other option is available.
Can I contact 988 for someone else?
Yes. If you’re concerned about a friend, family member, coworker, or neighbor, you can contact 988 for guidance and support.
Can I text 988 instead of calling?
Yes. You can call, text, or chat 988 using whichever option feels most comfortable.
When Should You Contact 988?
You don’t have to wait until a situation becomes an emergency.
Consider contacting 988 if you or someone you know is:
- Feeling overwhelmed or emotionally distressed.
- Experiencing a mental health or substance use crisis.
- Having thoughts of suicide.
- Worried about a loved one.
- Unsure where to turn for support.
Reaching out early can make it easier to get the right support before a situation becomes more difficult.
Help Is Available
If you or someone you know is struggling, help is available. Calling, texting, or chatting 988 connects you with a trained crisis counselor 24 hours a day, seven days a week.
Whether you’re experiencing a mental health crisis, emotional distress, or concerns about substance use, 988 is available to listen, provide support, and help you determine the next step.
For those in Wyandotte County, Wyandot Behavioral Health Network is proud to serve as a local 988 call center, helping connect eligible callers with services such as Mobile Crisis, RSI, outpatient therapy, and other community resources when appropriate.
To learn more about what happens when you call 988, visit the official 988 “What to Expect” guide.
